Complaints HANDLING Procedure
The school values its partnership with parents greatly and where a constructive relationship between the home and the school exists, the child is the main beneficiary and this aids his/her educational progress.
There are occasions when parents do have concerns about their child’s schooling and the vast majority of these problems are dealt with amicably and constructively by the child’s class teacher or by the Headteacher and/or other senior members of staff.
Very occasionally, a parent’s concerns cannot be sorted out informally in this way. Therefore it may be necessary for it to be resolved through the formal complaints procedure adopted by the Governing Body that is responsible for handling complaints other than those relating to admissions/exclusions and SEN for which there are statutory procedures.